Privacy Policy

At Helixor Inc, we build tools and services to help organizations make reliable, governed decisions. We at Helixor Inc (together with our affiliates, “Helixor,” “we,” “our,” or “us”) are committed to respecting your privacy and keeping secure any information we obtain from or about you. This Privacy Policy describes our practices with respect to personal data that we collect from or about you when you use our website, applications, and services (collectively, the “Services”).

This Policy does not apply to information that we process solely on behalf of enterprise customers under separate agreements; such processing is governed by those customer contracts.

1. Personal data we collect

We collect personal data relating to you (“Personal Data”) as follows:

Information you provide. We collect Personal Data when you create an account, request a demo or briefing, subscribe to updates, or communicate with us, including:

• Account and contact information. Name, work email, company, title, credentials you set, and billing or payment details where applicable.
• Content and inputs. Information you submit through the Services, such as forms, uploads, prompts, feedback, or support requests.
• Communications. Contents of emails, chats, or messages you send us and related metadata.

Information from your use of the Services. When you visit or use our Services, we may receive:

• Log data. IP address, browser type and settings, date and time of requests, and referring URLs.
• Usage data. Features used, actions taken, session duration, and similar analytics.
• Device information. Device type, operating system, and identifiers where permitted.
• Approximate location. General location derived from IP or device settings, where used for security or product experience.
• Cookies and similar technologies. As described in any cookie notice we provide and your browser controls.

Information from other sources. We may receive Personal Data from partners, publicly available sources, or service providers that help us with security, analytics, or marketing, consistent with applicable law.

2. How we use personal data

We use Personal Data to:

• Provide, operate, maintain, and improve the Services;
• Communicate with you, including about updates, security, and support;
• Personalize your experience where appropriate;
• Develop and improve our products and conduct research in line with our agreements and settings;
• Detect, prevent, and investigate fraud, abuse, and security incidents;
• Comply with legal obligations and protect the rights, safety, and property of Helixor, our users, and others.

Where permitted, we may aggregate or de-identify information so it no longer identifies you and use it for the purposes above. We maintain de-identified information in de-identified form and do not attempt to re-identify it except as required by law.

3. Disclosure of personal data

We may disclose Personal Data:

• Vendors and service providers who perform services on our behalf (e.g., hosting, email delivery, analytics, payment processing, customer support), subject to contractual protections;
• Affiliates under common control with Helixor Inc, for purposes consistent with this Policy;
• In connection with a transaction such as a merger, acquisition, or asset sale, subject to appropriate safeguards;
• Legal and safety when we believe disclosure is required by law, to enforce our terms, to protect rights and safety, or to detect and prevent fraud or abuse;
• With your direction or consent, including when you choose to share information through the Services.

4. Retention

We retain Personal Data for as long as needed to provide the Services, fulfill the purposes described in this Policy, resolve disputes, enforce agreements, and meet legal, security, and operational requirements. Retention periods depend on the nature of the data and how it is used.

5. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export your Personal Data, to object to or restrict certain processing, to withdraw consent where processing is consent-based, and to lodge a complaint with a supervisory authority. You may also opt out of marketing emails using the link in those messages.

To exercise applicable rights, contact us using the details below. We may need to verify your request before responding.

6. Children

Our Services are not directed to children under 13, and we do not knowingly collect Personal Data from children under 13. If you believe we have collected such information, please contact us and we will take appropriate steps.

7. Security

We implement technical, administrative, and organizational measures designed to protect Personal Data. No method of transmission or storage is completely secure; you should use caution when sharing sensitive information.

8. International transfers

We may process and store Personal Data in the United States and other countries where we or our service providers operate. If we transfer Personal Data across borders, we use appropriate safeguards as required by applicable law.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date unless another form of notice is required by law.

10. How to contact us

For questions about this Policy or our privacy practices, contact Helixor Inc at privacy@helixor.ai.